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For an alphabetical listing of courses, click here.
Interpersonal Skills
The following courses are in a suggested sequence. Each course builds on the principles of the previous course.
1. Working Together as a Team
Personality differences can be a challenge. By knowing about the 4 basic types of temperament styles, you to better understand yourself and others in order to build healthy, positive working relationships. This is accomplished by knowing how to recognize communication patterns, motivators, strengths and weakness of different temperament style and then to develop flexible skills to complement each other.
2. Getting the Message Across
Effective communication is the foundation for everything we do. The first important skill in communicating with others is to develop effective listening skills. Second, it is not just what we say with our words, it is how we say it. Therefore we must be able to read non-verbal behaviors as well as be aware of our own. Third, is to be able to word things effectively by choosing proper words and implementing assertiveness scripts. It is the effective use of these type of communication skills that will build trust, cohesiveness and increase productivity in the work place.
4. Coping With Difficult People
Stress can trigger emotional responses from others that are often difficult to deal with. However, there are some specific strategies and communication skills we can use in order to deal with different types of negative behavior. Instead of escalating conflict between people due to behavioral style differences, we can defuse the situation and create a more cooperative climate.
5. Conflict Resolution
Conflict does not have to be negative! Develop a more positive and cooperative climate by knowing how to move from conflict situations to problem-solving. Assertive behavior and collaboration skills are applied to a variety of sources of conflicts through role-plays and case studies.
6. Negotiation Skills
Negotiations are not just won by having knowledge of your product, but by effectively using good interpersonal techniques! Be able to apply a variety of skills to reach the best negotiated deal and still keep a healthy, long lasting relationship with those we deal with whether it is our customer, coworker, family member, or others.
7. Appreciating Diversity
This is an awareness class of the current issues of diversity in the workplace, the pervasiveness of stereotyping, its negative effect on productivity, and positive ideas on how to manage diversity in the workplace.
8. Creating Synergy
The team concept has taken over the workplace. Whether you are on a special task team or just want to create more cohesiveness in a work group, this course can create the synergy you need to become more effective and productive. Team skills are essential for the development of a high-performing, productive organization in today's marketplace. The following skills are emphasized: clarifying team roles and procedures, conducting effective team meetings, making effective team decisions, resolving conflict and building trust within a team. This program can also include outside activities such as rope, climbing and paintball. A needs assessment may be required for an intact workgroup that takes this course.
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Job Related Skills
1. Making the Most of Your Time
Develop skills that help you to focus on high value activities, balance your stress, deal with time wasters, and be more productive by working smarter, not harder.
2. Conducting Effective Meetings
Stop wasting time and get things done in meetings by applying an interactive method. Learn an effective process that includes how to prepare, conduct and do follow up in order to create interesting and productive meetings. Suggestions are given for dealing with common problems that occur in meetings.
3. Powerful Presentation Skills
Develop skills to prepare presentations, increase confidence, and polish your style in order to be a more dynamic speaker.
4. Creative Possibilities
Stay on the leading edge of your field with techniques that bring out the creative side of your mind, expand your paradigm, and connect your personal creativity to business productivity. This is a fun and thought provoking course.
5. Great Customer Service
Customer service is a buzzword today, but so few people know how to implement it. Whether you deal with external or internal customers, learn how to identify key elements for improving customer relationships that lead to long-term business success. These skills will lead to more than just customer service, but also customer satisfaction! Business etiquette and dealing with a diverse customer base is also included.
6. The Super Supervisor
With the turn of the century, there are many changes that have taken place in our work environments. Organizations face pressures from worldwide competition, changing technology, and new business practices. And we are challenged to meet the expectations of clients as their business needs become increasingly complex. In order to increase readiness and effectiveness as professionals in these changing times, there are specific skill sets and core competencies for managers, supervisors, and leaders that are critical for success. Gain a wide range of tools and techniques that can be immediately used in the workplace that help develop productive teams and workgroups. These are some of the competencies covered in this course: creating a positive environment; team building skills; implementing extrinsic & intrinsic motivation; how to open lines of communication; identifying reasons for poor performance; establishing performance measurements; giving and receiving feedback.
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Personal Development Skills
1. Peak Performance Under Pressure
Recognize the signs and symptoms of too much stress and then develop techniques used by high achievers to balance productivity and stress in order to perform at your optimum level. This course develops skills to identify stress, stressors, how to deal with the stress response, and how to better control stressors.
2. Building Self-Esteem
People who feel good about themselves produce good results! Learn daily esteem- building habits that lead to productivity and success.
3. The Challenges & Opportunities in Today's Changing World
Gain insight and perspective into the changes occurring within our culture and the affect on business and/or government. Develop skills to better manage change.
4. Career Explorations
Developing a career and keeping it exciting can be a real challenge in a volatile environment. This course is designed for people who are reviewing their career options due to changes within the workplace such as restructuring and downsizing.
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Alphabetical Class Listing
The following is an alphabetical list of courses that may be offered on-site at your organization. Please see the schedule for the current online classes.
Don't see a course listed that you need? Let us know. We would be happy to develop what you need.
Appreciating Diversity
This is an awareness class of the current issues of diversity in the workplace, the pervasiveness of stereotyping, its negative effect on productivity, and positive ideas on how to manage diversity in the workplace.
Building Self-Esteem
People who feel good about themselves produce good results! Learn daily esteem- building habits that lead to productivity and success.
Career Explorations
Developing a career and keeping it exciting can be a real challenge in a volatile environment. This course is designed for people who are reviewing their career options due to changes within the workplace such as restructuring and downsizing.
The Challenges & Opportunities in Today's Changing World
Gain insight and perspective into the changes occurring within our culture and the affect on business and/or government. Develop skills to better manage change.
Getting the Message Across
The first important skill in communicating with others is to develop effective listening skills. Second, it is not just what we say with our words, it is how we say it. Therefore we must be able to read non-verbal behaviors as well as be aware of our own. Third, is to be able to word things effectively by choosing proper words and implementing assertiveness scripts. It is the effective use of these type of communication skills that will build trust, cohesiveness and increase productivity in the work place.
Conducting Effective Meetings
Stop wasting time and get things done in meetings by applying an interactive method. Learn an effective process that includes how to prepare, conduct and do follow up in order to create interesting and productive meetings. Suggestions are given for dealing with common problems that occur in meetings.
Conflict Resolution
Conflict does not have to be negative! Develop a more positive and cooperative climate by knowing how to move from conflict situations to problem-solving. Assertive behavior and collaboration skills are applied to a variety of sources of conflicts through role-plays and case studies.
Coping With Difficult People
Stress can trigger emotional responses from others that are often difficult to deal with. However, there are some specific strategies and communication skills we can use in order to deal with different types of negative behavior. Instead of escalating conflict between people due to behavioral style differences, we can defuse the situation and create a more cooperative climate.
Creating Synergy
The team concept has taken over the workplace. Whether you are on a special task team or just want to create more cohesiveness in a work group, this course can create the synergy you need to become more effective and productive. Team skills are essential for the development of a high-performing, productive organization in today's marketplace.
The following skills are emphasized: clarifying team roles and procedures, conducting effective team meetings, making effective team decisions, resolving conflict and building trust within a team. This program can also include outside activities such as rope, climbing and paintball. A needs assessment may be required for an intact workgroup that takes this course.
Creative Possibilities
Stay on the leading edge of your field with techniques that bring out the creative side of your mind, expand your paradigm, and connect your personal creativity to business productivity. This is a fun and thought provoking course.
Great Customer Service
Customer service is a buzzword today, but so few people know how to implement it. Whether you deal with external or internal customers, learn how to identify key elements for improving customer relationships that lead to long-term business success. These skills will lead to more than just customer service, but also customer satisfaction! Business etiquette and dealing with a diverse customer base is also included.
Making the Most of Your Time
Develop skills that help you to focus on high value activities, balance your stress, deal with time wasters, and be more productive by working smarter, not harder.
Negotiation Skills
Negotiations are not just won by having knowledge of your product, but by effectively using good interpersonal techniques! Be able to apply a variety of skills to reach the best negotiated deal and still keep a healthy, long lasting relationship with those we deal with whether it is our customer, coworker, family member, or others.
Peak Performance Under Pressure
Recognize the signs and symptoms of too much stress and then develop techniques used by high achievers to balance productivity and stress in order to perform at your optimum level. This course develops skills to identify stress, stressors, how to deal with the stress response, and how to better control stressors.
Powerful Presentation Skills
Develop skills to prepare presentations, increase confidence, and polish your style in order to be a more dynamic speaker.
Stress Management (see Peak Performance Under Pressure)
The Super Supervisor
With the turn of the century, there are many changes that have taken place in our work environments. Organizations face pressures from worldwide competition, changing technology, and new business practices. And we are challenged to meet the expectations of clients as their business needs become increasingly complex. In order to increase readiness and effectiveness as professionals in these changing times, there are specific skill sets and core competencies for managers, supervisors, and leaders that are critical for success. Gain a wide range of tools and techniques that can be immediately used in the workplace that help develop productive teams and workgroups. These are some of the competencies covered in this course: creating a positive environment; team building skills; implementing extrinsic & intrinsic motivation; how to open lines of communication; identifying reasons for poor performance; establishing performance measurements; giving and receiving feedback. Bonnie Nicholls
Time Management (see Making the Most of Your Time)
Working Together as a Team
This course highlights 4 types of temperament styles. This will help you to better understand yourself and others in order to build healthy, positive working relationships. This is accomplished by knowing how to recognize communication patterns, motivators, strengths and weakness of different temperament style and then to develop flexible skills to complement each other.
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